Customer Service Representative

4 weeks ago


Fort Worth, Texas, United States Southwire Company, LLC Full time
Job Title: Customer Service Representative

Job Summary:
Southwire Company, LLC is seeking a Customer Service Representative to provide administrative assistance in the distribution of products to customers. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Assist sales department inquiries with information concerning customer orders, area inventory availability, shipping and cutting schedules, tracing, and customer service questions.
  • Coordinate shipping schedules and investigate tracking of shipments for customers.
  • Monitor carrier freight claims for lost and damaged material and maintain applicable record keeping.
  • Assist with distribution load building and cutting functions as assigned.
  • Monitor area EDD, PDD, and RDD customer order shipping requirements to meet/exceed established company service level objectives.
  • Monitor area inventory needs as it relates to restocking requirements for customer orders, identifying obsolete inventory, and seeking outlets for reduction.
  • Act as Quality Notification expert to monitor and resolve customer returns for area department and maintain applicable record keeping.
  • Act as liaison between sales and service center to verify and provide applicable records for customer returns.
  • Be aware of ISO procedures and Wire & Cable Quality System Procedures and Work Instructions to help guide/direct quality services.
  • Become computer knowledgeable in SAP, TMS, and needed company systems.
  • Assist in the procurement of goods and services to support CSC operations.
  • Act as liaison between CSC and corporate purchasing group personnel.

Requirements:
  • Bachelor's or Associate's degree or equivalent is desired.
  • Previous related experience preferred.
  • Excellent PC skills, including Excel, Word, and PowerPoint required.
  • Knowledge of SAP and TMS is preferred.
  • Prior customer service work experience is a plus.
  • Must possess excellent verbal and written communication skills, proven business acumen, exceptional interpersonal capabilities, and a strong attention to detail.

Benefits:
Southwire offers a competitive compensation package, including 401k with matching, pension plan, family and individual insurance packages, paid time off, paid holidays, long and short-term disability, supplemental insurance plans, employee assistance program, employee referral program, tuition reimbursement programs, advancement and professional growth opportunities, parental leave, and more. Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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