Auto Collections Specialist
4 days ago
The Auto Collections Specialist is a key member of our team responsible for managing and collecting on delinquent auto finance accounts. This role involves contacting customers to resolve overdue payments, negotiating repayment plans, and providing exceptional customer service.
Key Responsibilities- Monitor assigned accounts to identify outstanding debts and review payment histories to inform collection strategies.
- Analyze customer account status and maintain accurate records of all collection activities and customer interactions.
- Initiate and handle inbound and outbound collection calls in a professional manner, utilizing multiple communication channels to contact customers.
- Negotiate repayment plans and payment schedules that are feasible for customers and acceptable to the company.
- Assist customers in resolving disputes and providing solutions to prevent further delinquencies.
- Collaborate with the collections team to develop strategies for difficult or complex accounts and ensure all collection activities comply with federal, state, and local regulations.
- Prepare and submit regular reports on the status of delinquent accounts and collection activities.
- High school diploma or equivalent required; Associate's or Bachelor's degree in Finance, Business, or related field preferred.
- Proven experience in collections, preferably in auto finance or a related industry.
- Strong negotiation, communication, and interpersonal skills.
- Proficient in Microsoft Office Suite and collections management software.
- Knowledge of federal and state laws governing debt collection practices.
- Ability to handle stressful situations and difficult conversations with customers.
- High level of integrity and confidentiality.
- Competitive hourly rate of $23.00.
- Comprehensive benefits package, including medical, dental, vision, life insurance, and disability.
- Conveniently located in the heart of Downtown Phoenix, close to light rail and public transportation.
- Paid parking or platinum pass.
- New Hire Training Program.
- Wellness Incentive Program.
- Kitchen fully stocked with snacks and beverages.
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Auto Collections Specialist
4 days ago
Phoenix, Arizona, United States Upgrade, Inc. Full timeAbout the RoleThe Auto Collections Specialist is a key member of our team, responsible for managing and collecting on delinquent auto finance accounts. This role involves contacting customers to resolve overdue payments, negotiating repayment plans, and providing exceptional customer service.Key ResponsibilitiesMonitor assigned accounts to identify...
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