Customer Service Representative

1 week ago


New York, New York, United States YMCA Buffalo Niagara Full time
Job Title: Member Service Representative

YMCA Buffalo Niagara is seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, guests, and program participants.

Key Responsibilities:
  • Provide outstanding service to members, guests, and program participants, contributing to member retention and satisfaction.
  • Build relationships with members, help them connect with one another and the Y, and greet members by name.
  • Conduct interviews and tours to respond to the needs of prospective members, sell memberships, and register program participants.
  • Stay current on program and membership information to communicate effectively with members, guests, and program participants.
  • Apply YMCA policies when dealing with member services, maintain facility control and security, and handle and resolve membership concerns.
Requirements:
  • Previous experience in customer service, sales, or a related field.
  • Excellent interpersonal and problem-solving skills.
  • Ability to meet/exceed goals and deliver a high-value experience to members.
What We Offer:
  • Complimentary YMCA Buffalo Niagara membership, discounted program fees, and an outstanding work environment.
  • Opportunities for leadership development, training, and career advancement.
  • A supportive team environment and a chance to make a positive impact in our community.


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