Store Operations Manager

7 days ago

Lake Forest, California, United States Team Car Care Dba Jiffy Lube Full time
Job Summary

The General Manager will oversee the daily operations of a Jiffy Lube auto service center, ensuring a high level of customer satisfaction and employee engagement. This role requires strong leadership and communication skills, as well as the ability to analyze data and make informed decisions.

Key Responsibilities
  • Train and supervise store teammates in the performance of various functions, including customer service, inventory control, and maintenance of the building and equipment.
  • Responsible for budgeting, sales forecasts, and profit/loss performance, as well as understanding factors that affect sales and profit.
  • Provide supervision and training to teammates, including scheduling, coaching, performance management, and performance appraisals.
  • Hold teammates accountable and utilize appropriate performance management techniques when necessary.
  • Arrange for employment advertising, interview, and select teammates.
  • Monitor staffing levels and adjust accordingly to maintain labor control.
  • Conduct Teammate Orientation meetings if needed at your location.
  • Provide safety, security, and environmental leadership for all store personnel, including knowledge of lockout/tag out procedures, MSDS, waste policy compliance, and OSHA/EPA resources and compliance.
  • Be prepared to provide swift and accurate direction to teammates or guests who may become injured on the job and report all incidents no more than 24 hours after the occurrence.
  • Open and Close the store as necessary.
  • Complete daily, weekly, and monthly paperwork and ship or store paperwork as necessary.
  • Maintain and enforce proper cash controls.
  • Partner with the Loss Prevention Department to ensure LP policy compliance, promote honesty and integrity in all business transactions, and report incidents of theft of inventory, assets, and/or cash shortage over $10.
  • Assist at other locations as directed.
Requirements
  • Strong work ethic and independently motivated to produce results with limited influence from others.
  • Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork.
  • Ability to review, analyze, and interpret information, identify problems, and make decisions.
  • Ability to read, understand, and follow procedures and guidelines.
  • Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays.
  • Commitment to following established safety policies and procedures.
About Team Car Care Dba Jiffy Lube

We foster a vibrant and dynamic workplace environment that focuses on providing outstanding quality customer service through ethical selling and product knowledge. At Team Car Care, we won't just provide you a uniform, we're dedicated to nurturing your growth and potential by providing top-notch training programs for both technician and management roles. Furthermore, we offer accelerated career progression opportunities for dedicated team players who consistently deliver outstanding results.

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