Vice President of Customer Experience

1 week ago


Salt Lake, Utah, United States Women in Retail Full time
Customer Service Visionary

We're seeking a seasoned leader to spearhead our Customer Service team at Women in Retail. As Vice President of Customer Service, you'll drive strategic initiatives to enhance customer satisfaction, employee engagement, and operational efficiency.

Key Responsibilities
  • Establish a customer-centric culture to deliver exceptional experiences across touchpoints.
  • Utilize data-driven insights to optimize processes and improve customer outcomes.
  • Collaborate with cross-functional teams to implement solutions that meet customer needs.
  • Develop and execute strategies to drive customer loyalty and retention.
  • Lead a high-performing team to achieve key performance indicators and business objectives.
Requirements
  • 10+ years of experience in managing customer service teams, with a proven track record of success.
  • Strong leadership skills, with the ability to foster a customer-first culture.
  • Expertise in customer service strategy, operations, and team management.
  • Experience in e-commerce retail is a plus.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you're a customer service enthusiast with a passion for leadership, we encourage you to apply.



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