Hospitality Team Member

1 week ago

San Francisco, California, United States Tender Greens Full time
About Tender Greens

Tender Greens is a restaurant that delivers inspired food, friendly service, and great value in a comfortable space. We believe that everybody is equally important to our mission. Our menu reflects the best of the season and is prepared with simplicity, skill, and passion.

The Job

We are seeking a Hospitality Team Member to join our team. As a Hospitality Team Member, you will be responsible for achieving our mission of providing each guest with a truly wonderful experience. Your key responsibilities will include:

Key Responsibilities
  • Delivering Exceptional Hospitality and Service
    • Greet guests in a friendly manner and ensure they are served quickly, efficiently, and accurately.
    • Assist guests with placing orders by expertly guiding them through the menu, making suggestions, entering the order into the point-of-sale system, and processing payments.
    • Take telephone orders and prepare take-out orders.
    • Master and maintain menu knowledge, including an understanding of food restrictions, allergies/allergens, popular dishes, and chef suggestions.
    • Make and serve fresh non-alcoholic and alcoholic beverages.
    • Deliver food to guests and refill drinks quickly, efficiently, and accurately.
    • Engage guests in light conversation when appropriate.
  • Maintaining a Clean and Inviting Space
    • Clear and sanitize tables and chairs efficiently, and carry dishes, silverware, and glassware to the kitchen for washing.
    • Upkeep the restroom, including sanitizing it on an hourly basis, restocking soap, toilet paper, and paper towels.
    • Set up, stock, clean, and maintain all service stations.
  • Maintaining a Safe Working Environment
    • Understand and exhibit compliance to the company's required safety policies and standards.
    • Practice safe food handling and sanitation procedures and maintain required food handling certifications where applicable by law.
  • Exemplifying Company Culture
    • Work as a team to achieve company goals and standards.
    • Support other areas of the restaurant as necessary.
    • Maintain a professional and presentable appearance according to the company's uniform policy.
  • All Other Job Duties as Assigned by Manager
Requirements

To be successful in this role, you will need:

  • A warm, helpful, hospitable, and guest-focused nature.
  • Restaurant or retail experience is helpful, but not necessary.
  • The ability to approach work with a sense of fun while delivering outstanding results.
  • The ability to thrive in a fast-paced environment.
  • The ability to communicate effectively in English.
  • A high level of resourcefulness in solving problems and taking initiative.
  • The ability to understand and meet restaurant standards for health, safety, and excellence.
  • The ability to comply with all company policies, processes, and standards.
  • Must be eligible to work in the United States.
  • Must be a minimum of 18 years old.
  • The ability to work a flexible schedule based on restaurant needs.
  • Food handler's card may be required according to local and/or state regulations.
  • Responsible Beverage Service Certification may be required according to local and/or state regulations.
Physical Requirements

This role requires:

  • The ability to lift trays of food or food items weighing up to 50 lbs. on a regular and continuing basis.
  • Some bending, kneeling, and stooping required.
  • The ability to stand and/or walk for long periods of time.
  • The ability to work in a hot kitchen environment.
  • The ability to place plates, utensils, pans, and cases on both high and low shelves.
  • The ability to work indoors and outdoors.
Benefits

We offer:

  • Competitive pay + tips.
  • Free meals during shifts and 50% discount while off the clock.
  • Opportunities for development and growth.
  • A fun and inspiring work environment and be part of an amazing team.

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