HR Service Specialist

1 week ago


Memphis, Tennessee, United States City of Memphis Tennessee Full time
Job Summary

We are seeking a highly skilled HR Customer Service Specialist to join our team at the City of Memphis Tennessee. As a key member of our HR department, you will be responsible for providing exceptional customer service to our employees and retirees.

Key Responsibilities
  • Provide "Best in Class Customer Service" to employees and retirees via phone, ensuring that their questions are resolved on the initial call.
  • Work under the supervision of the HR Customer Service Supervisor to achieve departmental goals and objectives.
  • Collaborate with internal stakeholders to resolve complex customer issues and provide timely solutions.
  • Develop and maintain a thorough understanding of HR policies and procedures to effectively address customer inquiries.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 2 years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.


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