Senior Client Services Analyst

4 weeks ago


New York, New York, United States Moody's Full time
Company:
Moody's Analytics, Inc.

Position:
Senior Client Services Analyst

Location:
New York, NY

Key Responsibilities:
- Evaluate intricate financial models on various levels, including conceptual, intuitive, and practical.
- Conduct data analysis utilizing SQL, VBA, RStudio, and Excel.
- Gather, document, and relay client feedback regarding product features and functionalities to product managers and engineering teams.
- Provide exceptional customer support for Moody's Analytics credit risk management solutions, including ImpairmentStudio, ImpairmentCalc, and Commercial Mortgage Metrics.
- Assist clients in utilizing industry-leading credit risk products effectively.
- Deliver comprehensive education and support on product features, functionalities, and technical architecture.
- Test and implement AI technologies to enhance service delivery and promote their use.
- Share expertise and knowledge to mentor junior team members.
- Collaborate with product managers and data analytics teams to ensure seamless onboarding for new products, including researching and establishing escalation procedures.
- Guide new team members in leveraging AI technologies while maintaining professional standards.
- Create content for the Client Knowledge Base and internal resources.
- Proactively identify knowledge gaps and design training programs to foster team development.

Qualifications:
- A Master's degree or foreign equivalent in Financial Mathematics, Computational Finance, or a closely related quantitative discipline is required.
- Experience or academic training in:
- Performing complex data analysis and interpreting financial models.
- Writing SQL Server or Oracle queries, stored procedures, and troubleshooting database issues.
- Utilizing programming languages for data analysis.
- Conducting price analysis and time-series modeling.
- Analyzing complex mathematical problems and deriving solutions through application log file analysis.

Compensation:
- The anticipated hiring base salary range for this position is $88,670 to $160,850, influenced by factors such as experience, education, skill level, and location.
- This role is also eligible for incentive compensation.

Benefits:
- Moody's offers a competitive benefits package, including medical, dental, vision, parental leave, paid time off, a 401(k) plan with contributions from both employees and the company, life and disability insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Diversity and Inclusion:
- Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

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