Information Technology Specialist

22 hours ago

Del Rio, Texas, United States U.S. Courts - Western District of Texas Full time
Job Title: Information Technology Technician II

We are seeking a highly skilled and experienced Information Technology Technician II to join our team at the U.S. Courts - Western District of Texas. As a key member of our IT department, you will provide technical support and assistance to judges and court personnel, ensuring the smooth operation of our systems and infrastructure.

Responsibilities:
  • Provide first and second-tier support to end-users for workstation and server hardware through help desk requests and customer inquiries.
  • Analyze, log, track, and resolve software/hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications to meet district needs.
  • Perform troubleshooting to isolate and diagnose common system problems, documenting system events to ensure continuous function.
  • Recommend and implement courses of action to resolve technical issues, coordinating with personnel in network services, server infrastructure, and/or applications development as needed.
  • Assist in software installations, patches, and upgrades to maintain system integrity and security.
  • Support data recoverability through system backups and database archive operations.
  • Coordinate database troubleshooting to ensure improvement in system reliability and performance.
  • Develop and maintain system documentation.
  • Escalate complex problems to subject matter experts as necessary.
Qualifications:
  • 3+ years of desktop support, customer support, and/or helpdesk experience.
  • 3+ years of experience with Microsoft Operating Systems in a support role.
  • 3+ years of hands-on experience with end-user support processes for workstations, servers, mobile devices, and related.
  • High-level knowledge of data center hardware (i.e., UPS, cabling, switches, etc.).
  • High-level knowledge of Microsoft Office productivity applications.
  • Ability to communicate professionally both verbally and in writing with all levels of district personnel.
  • Professional appearance and demeanor.
  • Flexibility to work any hours, sometimes with short notice.
  • Ability to work effectively in a stressful environment.
  • Exceptional attention to detail.
  • Ability to multitask, prioritize, and organize workload based on management direction.
  • Ability to work self-directed with minimal supervision.
Preferred Qualifications:
  • Bachelor's degree or above in a related field.
  • Experience with Active Directory, Splunk, VMWare, Cisco products, KACE Systems Management Appliance (SMA), Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), SharePoint Online.
  • Support experience with iOS devices.
  • Support experience with Audio/Visual technology.
Benefits:
  • Federal Employees Retirement System (FERS) Basic Benefit Plan.
  • Thrift Savings Plan (TSP) - 401k styled program with up to a 5% government match.
  • Social Security.
  • Paid vacation and sick leave.
  • 11 paid federal government holidays.
  • Optional benefits, including health, dental, vision, life, and long-term care insurance options.
  • Flexible Benefits Program offering medical care, dependent care, and parking reimbursement.
  • Employee Assistance Program.
  • Flexible work schedules and telework, depending on location and position.
  • On-site gym, depending on location.

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