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Service Writer, AgRev

1 month ago

Columbia, Kentucky, United States AGCO Full time

Are you passionate about agriculture and customer service? We are seeking a Service Writer to join our team at AgRevolution / AGCO. As a Service Writer, you will be responsible for efficiently managing and coordinating the time of Field Service and Shop Service Technicians, while maintaining the invoicing of work orders in a timely manner. You will also communicate with customers regarding quotes, job status, and scheduling. In addition, you will coordinate activities and cooperate with other departments to best serve the needs of customers and employees.

**Key Responsibilities**

* Assign jobs and work areas to Service Technicians based on their skills and knowledge

* May have supervisory responsibilities

* Proactively seek customer feedback, anticipate problems, and respond promptly

* Respond and follow up to employee issues and concerns

* Review all repair work orders for accuracy and completeness concerning parts, materials, and labor, and approve the release of equipment for delivery to the customer

* Work with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence)

* Assist in the appraisal of repair work coming into the service department

* Advise Service Manager of all customer complaints

* Maintain a clean and safe working environment for all technicians

* Meet with Service Manager on a regular basis to review department performance, profitability, efficiencies, and personnel matters

* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook

* Conduct self in the presence of customers and community so as to present a professional image of the dealership

* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set

* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings, and other related efforts

* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service

* Perform all other duties as assigned by management in a professional and efficient manner

**Requirements**

* Strong computer skills

* Excellent customer service skills

* Excellent oral communication and written skills

* Strong organizational skills

* Graduation from related diesel or Ag technology program (preferred)

**Benefits**

We offer a comprehensive benefits package, including health care and wellness plans, flexible and virtual work options, 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more

**Workplace**

Join our global team and help us create innovative technologies and a positive impact that helps feed the world's nearly 8 billion people. We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.