Technical Writer

About Us:

System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistently delivering exceptional quality that exceeds expectations.

Job Summary:

It is required to develop and maintain Information Security policies, standards, procedural documents, and related artifacts to ensure compliance with Federal, State, and agency requirements. OCS is seeking a Business Analyst – Project Lead to assist with these tasks and to ensure that documentation is properly vetted to meet the needs of both the business areas and security requirements. This position will also coordinate the Plans of Action and Milestones (POA&M) processes and documentation

The BA - Project Lead will work with various internal and external teams including agency leadership, Project Directors/Project Managers, Technical Directors/Developers, Business and Technology Stakeholders/Subject Matter Experts (SMEs), and other agency staff to create Information Security related business and technical documents and artifacts that will be used both internally and externally by OCS, executive management, agency staff, vendors, and federal and state regulatory bodies. We are looking for candidates who are highly organized, can work independently in a fast-paced environment, and produce multiple quality deliverables with varying deadlines. Candidates should be self-starters and creative problem solvers and have the flexibility to learn new products and technologies quickly

Responsibilities:

• Coordinate the independent analysis, design, implementation, and modification of information security policies, standards, and procedures to meet compliance efforts. Facilitates corrective activities to mitigate risk by assisting the OCS compliance team with processes and documentation. Maintains the GRC library and artifacts for federal and state regulatory audits and assessments.
• Is responsible for OCS administrative policies and documentation. Works with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences with various levels of technical knowledge. Involves creating, sharing, revising, and publishing OCS policies and procedures.
• Creates artifacts and supporting documentation and uses writing and communication skills to make complex information easier to digest.
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
• Actively scribe and facilitate scope-related OCS meetings. Needs to be able to listen, summarize, and capture the essential elements for the project meeting minutes.
• Other duties as assigned

Qualifications:

• 5+ years of technical writing experience in positions requiring the development of structured written materials and visual aids.
• 2+ years of facilitating corrective activities to mitigate risk.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to interact with internal and external vendors, project team members, management, and agency departments and to build relationships and use facilitation skills with both technical and non-technical personnel.
• Ability to write, edit, and prepare technical information for both technical and non-technical personnel using appropriate and illustrative graphical elements.
• Ability to collaborate and coordinate with multiple teams and vendors.
• Ability to work independently and as a member of a team.
• Ability to multitask and prioritize tasks effectively in order to meet deadlines.
• Must possess advanced skills in Microsoft Office (Word, Excel, PowerPoint, Visio, Project, etc.) to include working with templates and style guidelines for branding consistency.
• Keen attention to detail while maintaining the ability to see the big picture.
• Ability to absorb and retain complex processes.
• Ability to accept changes and constructive criticism in a fast turn-around environment.
• Proven experience in similar efforts and environments is mandatory

REQUIRED EDUCATION/CERTIFICATIONS:

• 1. Bachelor’s or associate degree in English, journalism, business administration, or similar discipline.

System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.