Service Writer, AgRev

4 weeks ago

Columbia, Kentucky, United States AGCO Full time

Job Summary

We are seeking a skilled Service Writer to join our team at AgRevolution. As a Service Writer, you will be responsible for efficiently managing, coordinating, and scheduling Field Service and Shop Service Technicians' time, while maintaining the invoicing of work orders in a timely manner.

Your Key Responsibilities

  • Assign jobs and work areas to Service Technicians according to their skills and knowledge.
  • May have supervisory responsibilities.
  • Proactively seek customer feedback, anticipate problems, and respond promptly.
  • Respond and follow up to employee issues and concerns.
  • Review all repair work orders for accuracy and completeness concerning parts, materials, and labor, and approve the release of equipment for delivery to the customer.
  • Work with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).
  • Assist in the appraisal of repair work coming into the service department.
  • Advise Service Manager of all customer complaints.
  • Maintain a clean and safe working environment for all technicians.
  • Meet with Service Manager on a regular basis to review department performance, profitability, efficiencies, and personnel matters.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Conduct yourself in the presence of customers and community so as to present a professional image of the dealership.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance your knowledge base and skill set.
  • Participate in all company/location-driven communication efforts, including open book meetings, huddles, department meetings, and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.

Your Qualifications

  • Strong computer skills.
  • Excellent customer service skills.
  • Excellent oral communication and written skills.
  • Strong organizational skills.
  • Graduation from a related diesel or Ag technology program (preferred).

About AGCO

AGCO is a leading manufacturer of agricultural equipment and solutions. We are committed to helping farmers and agricultural professionals around the world to feed the world's growing population and slow climate change. We offer a comprehensive range of products and services, including tractors, combines, and other agricultural equipment, as well as precision agriculture solutions and financial services.

Why Join Us?

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about making a difference in the lives of farmers and agricultural professionals, and we are committed to delivering exceptional customer service and support. If you are a motivated and talented individual who is passionate about agriculture and customer service, we encourage you to apply for this exciting opportunity.

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