Customer Experience Lead

3 days ago


Tucson, Arizona, United States Trek Bicycle Store Full time
Job Overview

We are seeking a highly motivated Customer Experience Lead - Service Center to join our team at Trek Bicycle Store. In this role, you will be accountable for all decisions relating to workflow, staffing of mechanics, and KPIs. You will also integrate the sales and service experience, train your team, engage with customers to recommend services, manage service costs, and ensure a clean and efficient department.

Key Responsibilities:

  • Lead the Service Center operations and ensure exceptional customer experiences
  • Develop and implement strategies to improve service efficiency and quality
  • Train and motivate team members to deliver outstanding service
  • Manage service costs and maintain accurate records
  • Ensure a clean and organized workspace


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