Customer Service Representative

3 weeks ago


Marlborough, Connecticut, United States Novanta Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Care & Office Representative to join our team at Novanta. As the face and voice of Celera Motion, you will be responsible for ensuring our customers have a great experience. You will serve as a critical liaison between customers and operations to support customer delivery expectations.

Key Responsibilities
  • Review, pre-qualify, and enter orders for processing in a timely and accurate manner.
  • Maintain up-to-date customer files with sales contracts and pertinent information.
  • Process quotations per requirements from Sales and Applications.
  • Effectively troubleshoot customer issues through to completion.
  • Appropriately route inbound requests or inquiries to stakeholders.
  • Interface directly with customers to provide order management support.
  • Bring customer feedback to a responsive product team to keep our users happy and confident.
  • Monitor office and kitchen supplies and place orders when needed.
Requirements
  • Strong communication skills, both written and verbal.
  • Ability to work well with others in a busy and dynamic team environment.
  • Ability to prioritize and multitask effectively while being detail-oriented and organized.
  • Demonstrate empathy and patience when dealing with customers.
  • Proficiency in using computers and technology (Oracle and experience preferred).
Travel and Physical Requirements
  • No travel required.
  • Occasionally lift and/or move up to 25 pounds.
Compensation and Benefits
  • Base pay between $20.34 to 26.81 per hour depending on geographic market.
  • Novanta supports all aspects of your life. This position provides a full range of benefits including paid parental and family leave.
  • This is a full-time onsite position.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.



  • Marlborough, Connecticut, United States Novanta Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Care & Office Representative to join our team at Novanta. As the face and voice of Celera Motion, you will be responsible for ensuring our customers have a great experience. You will serve as a critical liaison between customers and operations to support customer delivery...


  • Marlborough, Connecticut, United States Novanta Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care & Office Representative. As the face and voice of Celera Motion, you will be responsible for ensuring our customers have a great experience. You will be a critical liaison between the customers and operations to support customer delivery...


  • Marlborough, Connecticut, United States Talent HACS Full time

    Job OpportunityEnviro Clean Restore, a family-owned business with a 30-year legacy in restoring homes and businesses, is seeking a driven and results-oriented outside sales representative to spearhead our expansion across RI, CT, and MA.This role offers a unique opportunity to build lasting relationships with a diverse range of professionals, from insurance...


  • Marlborough, Connecticut, United States Advanced Disaster Recovery Full time

    Job SummaryThe Relationship Manager is a key role at Advanced Disaster Recovery, responsible for fostering long-term business relationships to drive sales growth. This individual will cultivate connections with commercial decision-makers, centers of influence, and referral partners to develop a portfolio of commercial accounts with a high propensity to call...

  • Tax Professional

    2 weeks ago


    Marlborough, Connecticut, United States H&R Block Full time

    About the RoleWe are seeking a highly skilled Tax Professional to join our team at H&R Block's franchise location in Marlborough, Connecticut. As a Tax Professional, you will play a critical role in providing exceptional client service and ensuring accurate and timely tax preparation.Key ResponsibilitiesConduct tax interviews with clients face-to-face and...


  • Marlborough, Connecticut, United States Big Y Full time

    Meat and Seafood Clerk Role at Big YWe are seeking a skilled Meat and Seafood Clerk to join our team at Big Y. As a key member of our grocery department, you will be responsible for ensuring our customers receive exceptional service and high-quality products.Key Responsibilities:Prepare, weigh, and package products for saleMaintain a clean and organized...


  • Marlborough, Connecticut, United States Big Y Full time

    Meat and Seafood Clerk Role at Big YWe are seeking a skilled Meat and Seafood Clerk to join our team at Big Y. As a key member of our grocery department, you will be responsible for ensuring our customers receive exceptional service and high-quality products.Key Responsibilities:Prepare, weigh, and package products for saleMaintain a clean and organized...


  • Marlborough, Connecticut, United States Advanced Disaster Recovery Full time

    Job SummaryThe Relationship Manager is responsible for fostering long-term business relationships to drive sales growth for Advanced Disaster Recovery Inc. This role involves generating new business and maintaining existing relationships with key decision-makers, such as Facility Directors, Chief Engineers, General Managers, and C-Suite executives.Key...


  • Marlborough, Massachusetts, United States DuPont Full time

    Job Title: Customer Service RepresentativeAt DuPont, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and building strong relationships with them.Key...


  • Marlborough, Massachusetts, United States ProKatchers Full time

    Job Title: Customer Service/Call Center RepresentativeKey Responsibilities:Provide exceptional customer service and support to clients via phone, email, and chat.Resolve customer complaints and concerns in a professional and timely manner.Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.Stay...


  • Marlborough, Massachusetts, United States Automated Health Systems Full time

    Customer Service RepresentativeAutomated Health Systems is seeking a Customer Service Representative to join our team in Massachusetts. As a key member of our team, you will play a vital role in assisting individuals and families gain access to healthcare services.Responsibilities:Provide accurate and consistent information to patients and familiesOffer...


  • Marlborough, Massachusetts, United States ProKatchers Full time

    Job Title:Customer Service/Call Center RepresentativeKey Responsibilities:• Provide exceptional customer service and support via phone, email, or chat• Respond to customer inquiries and resolve issues in a timely and professional manner• Collaborate with internal teams to resolve complex customer issues• Maintain accurate records of customer...


  • Marlborough, Massachusetts, United States Digital FCU Full time

    {"title": "Member Service Representative", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our branch team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and helping them achieve their financial...


  • Marlborough, Massachusetts, United States Connect America Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Connect America. As a key member of our Program Services team, you will be responsible for providing exceptional customer service and support to our Program Partners.Key ResponsibilitiesRespond to and resolve customer inquiries and requests in a...


  • Marlborough, Massachusetts, United States ProKatchers Full time

    Job Title:Customer Service/Call Center RepresentativeKey Responsibilities:• Provide exceptional customer service and support via phone, email, or chat• Respond to customer inquiries and resolve issues in a timely and professional manner• Collaborate with internal teams to resolve complex customer issues• Maintain accurate records of customer...


  • Marlborough, Massachusetts, United States Complete Staffing Solutions Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Complete Staffing Solutions.Key Responsibilities:Provide exceptional customer service via phone and resolve customer inquiries in a timely and professional manner.Utilize strong communication skills to effectively communicate with customers, colleagues, and...


  • Marlborough, United States DuPont Full time

    Customer Service Representative - NA Location Marlborough, Massachusetts, United States of America Category Other Job Id 219770W JOB DESCRIPTION DuPont Electronics & Imaging has an opening for a Customer Service Representative located in Marlboro, MA. The Customer Service Representative is the interface between customers and our business to deliver...


  • Marlborough, Massachusetts, United States Solmetex Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Solmetex Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Provide product presentations and answer...


  • Marlborough, Massachusetts, United States SolmeteX Inc Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Solmetex Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProvide product presentations and answer...


  • Marlborough, Massachusetts, United States St. Mary's Credit Union Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at St. Mary's Credit Union. As a key member of our branch team, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesMember Service: Provide prompt, efficient,...


  • Marlborough, United States Compunnel Full time

    Title: Customer service/Call centre representative Duration: 3+ months location: Marlborough , MA

  • Customer Service

    4 weeks ago


    Marlborough, United States ProKatchers Full time

    Job Title : Customer Service/Call Center Representative Specific Skills : Customer Service/ Call Center experience Education : Associate's degree or high school diploma/GED.

  • Customer Service

    1 month ago


    Marlborough, United States ProKatchers Full time

    Job Title : Customer Service/Call Center Representative Specific Skills : Customer Service/ Call Center experience Education : Associate's degree or high school diploma/GED.


  • Marlborough, Massachusetts, United States Savers | Value Village Full time

    About Savers | Value VillageSavers | Value Village is a leading thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature.Job Title: Customer Service AssociateWe are seeking a Customer Service Associate to join our team at Savers | Value Village. As a Customer Service Associate, you will be responsible for...


  • Marlborough, Massachusetts, United States Savers | Value Village Full time

    About Savers | Value VillageWe're a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. Our mission is to make a positive impact on the planet and local communities by redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse.Job Title: Customer Service...


  • Marlborough, Massachusetts, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...


  • Marlborough, Massachusetts, United States Savers | Value Village Full time

    About Savers | Value VillageWe are a purpose-driven company with a business model that people love for our impact on both the planet and local communities. Our mission is to champion reuse and inspire a future where secondhand is second nature.Job Title: Customer Service AssociateWe are seeking a Customer Service Associate to join our team. As a Customer...


  • Marlborough, Massachusetts, United States Savers | Value Village Full time

    About UsSavers | Value Village is a leading thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature.Job SummaryWe are seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for creating an exceptional experience for our customers, donors, and team...