Customer Support Representative I

2 months ago


Beachwood, Ohio, United States Envision Healthcare Full time
About the Role

We are seeking a highly skilled Customer Support Representative I to join our team at Envision Healthcare. As a key member of our support team, you will be responsible for enhancing and promoting the efficiency of imaging systems used by radiologists.

Key Responsibilities
  • Provide extensive support to hospitals by assisting with cases transmitted incorrectly or cases hung up in transmission
  • Assist with user error, such as cases being sent with incorrect patient demographics
  • Handle username and password registration/password reset
  • Ensure timely readings of radiological studies
  • Assist in diagnosing QA cases
Additional Responsibilities
  • Assist with consultations requested between hospitals and radiologists
  • Communicate with hospitals to correct any studies that transmit incorrectly
  • Communicate any discrepancies to hospitals accordingly, as well as all critical results and addendums
  • Communicate any addendums to providers accordingly
  • Monitor all incoming studies to PACS and ensure all studies come across the system properly
  • Keep a log of all phone calls made to and from hospitals, physicians, techs, IT, etc
  • Assure good communication between physicians, hospitals, and internal departments
  • Assist the Director with data entry of discrepancies and any other data pertinent to quality reporting, as well as assist with peer review and other quality metrics assigned
  • Assist the Practice Managers with assigned tasks and projects as needed
  • Notify vendors of equipment failure and schedule repairs
  • Maintain an emergency facility maintenance guide which includes contacts for all problems relating to electrical, HVAC, and plumbing
  • Assist and complete requests from Director, Practice Manager and Quality team
  • Perform other duties as may be assigned by physicians, director, and Sheridan
Requirements
  • Good organizational skills
  • Communicate and work well in a team environment
  • Follow up in a timely manner on open items
  • Able to effectively prioritize work daily
Education/Experience

A high school diploma or general education degree (GED) and 3 or more months of general work experience are required.



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