Customer Support Representative I
2 months ago
We are seeking a highly skilled Customer Support Representative I to join our team at Envision Healthcare. As a key member of our support team, you will be responsible for enhancing and promoting the efficiency of imaging systems used by radiologists.
Key Responsibilities- Provide extensive support to hospitals by assisting with cases transmitted incorrectly or cases hung up in transmission
- Assist with user error, such as cases being sent with incorrect patient demographics
- Handle username and password registration/password reset
- Ensure timely readings of radiological studies
- Assist in diagnosing QA cases
- Assist with consultations requested between hospitals and radiologists
- Communicate with hospitals to correct any studies that transmit incorrectly
- Communicate any discrepancies to hospitals accordingly, as well as all critical results and addendums
- Communicate any addendums to providers accordingly
- Monitor all incoming studies to PACS and ensure all studies come across the system properly
- Keep a log of all phone calls made to and from hospitals, physicians, techs, IT, etc
- Assure good communication between physicians, hospitals, and internal departments
- Assist the Director with data entry of discrepancies and any other data pertinent to quality reporting, as well as assist with peer review and other quality metrics assigned
- Assist the Practice Managers with assigned tasks and projects as needed
- Notify vendors of equipment failure and schedule repairs
- Maintain an emergency facility maintenance guide which includes contacts for all problems relating to electrical, HVAC, and plumbing
- Assist and complete requests from Director, Practice Manager and Quality team
- Perform other duties as may be assigned by physicians, director, and Sheridan
- Good organizational skills
- Communicate and work well in a team environment
- Follow up in a timely manner on open items
- Able to effectively prioritize work daily
A high school diploma or general education degree (GED) and 3 or more months of general work experience are required.
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Customer Support Representative I
2 weeks ago
Beachwood, Ohio, United States Envision Healthcare Full timeJob SummaryEnvision Healthcare is seeking a highly organized and detail-oriented Customer Support Representative I to enhance and promote the efficiency of imaging systems used by radiologists. As a key member of our team, you will serve as a point of contact for contracted hospitals, providers, and other client-based requests.Key ResponsibilitiesProvide...
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Customer Support Representative I
2 months ago
Beachwood, Ohio, United States Envision Healthcare Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Support Representative I to join our team at Envision Healthcare. As a key member of our imaging systems support team, you will be responsible for enhancing and promoting the efficiency of imaging systems used by radiologists.Key ResponsibilitiesProvide extensive support to...
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