Patient Access Representative I

2 weeks ago


Beachwood, Ohio, United States Cleveland Clinic Full time
About Cleveland Clinic

Cleveland Clinic is a world-renowned healthcare organization that values its caregivers and patients alike. Our Main Campus Emergency Department is a hub of activity, providing top-quality care to over 61,000 adult and pediatric patients annually.

Job Summary

We are seeking a highly skilled Patient Access Representative I to join our team. As a key member of our patient access team, you will be responsible for performing registration and obtaining information about demographics, insurance, medical, and financial details.

Key Responsibilities
  • Perform registration and obtain information about demographics, insurance, medical, and financial details
  • Cross-train to staff all areas of patient access, including front desk, admitting office, ED, and cash register
  • Function as a Super User and act as a resource for training of new caregivers
  • Provide registration and cash collection access in Epic
Requirements
  • High school diploma or GED and two years of experience in a customer-facing role OR an associate's degree and one year of experience OR a bachelor's degree
  • Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
  • Basic PC software application knowledge and ability to use multiple data systems
Preferred Qualifications
  • Knowledge of medical terminology
Physical Requirements
  • Ability to communicate and exchange accurate information
  • Ability to perform work in a stationary position for extended periods
  • Ability to work with physical records or operate a computer or other office equipment
Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.



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