Customer Account Specialist

1 month ago


Pleasant Prairie, Wisconsin, United States Uline Full time
Customer Account Specialist

About the Role

Uline is seeking a Customer Account Specialist to support the Finance team with tax guidelines and exemptions in the U.S. and Canada. As a key member of our team, you will analyze sales tax exemption certificates, contact customers for missing or incomplete documentation, and apply approved certificates in our state-of-the-art software.

Key Responsibilities

  • Analyze sales tax exemption certificates for accuracy and completeness.
  • Communicate with customers to resolve documentation issues.
  • Apply approved sales tax exemption certificates in our customized software.
  • Calculate and process sales tax credits based on exemption documentation.
  • Collaborate with a cross-functional team to provide exceptional service.


Requirements

  • High school diploma or equivalent; Bachelor's degree in Finance or Accounting preferred.
  • Customer service experience a plus.
  • Bilingual (English/Spanish) a plus.
  • Excellent communication and analytical skills.
  • Highly organized and detail-oriented with the ability to multitask.


Benefits

  • Complete medical, dental, vision, and life insurance coverage and other wellness programs.
  • 401(k) with 6% employer match and multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program for professional continuing education.


Employee Perks

  • On-site café and first-class fitness center with complimentary personal trainers.
  • Over four miles of beautifully maintained walking trails.


About Uline

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. We are a drug-free workplace and an EEO/AA Employer/Vet/Disabled.

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