Retail Banking Relationship Specialist
2 days ago
Zions Bank is a leading financial institution that values its employees' dedication, experience, and talents. As a premier employer, we strive to be the best place to work, as recognized by American Banker magazine's "Best Banks to Work For" every year since 2013. We're committed to transforming careers and making a positive impact in the community.
Job SummaryWe're seeking a highly skilled and customer-focused Branch Relationship Banker to join our Retail Support team. As a key member of our team, you will provide exceptional service to our customers, support our branches, and help us achieve our strategic objectives.
Key Responsibilities- Customer Service: Provide full-service banking services to new and existing customers, with a primary focus on sales and service.
- Account Management: Initiate new accounts, consumer loans, and perform client services assistance.
- Problem Resolution: Resolve client concerns through direct personal action or by referring clients to an alternative bank department resource.
- Product Referrals: Make appropriate referrals for other bank products and services, including commercial lending products.
- Follow-up: Follow up with clients as needed.
- Cash Transactions: Perform cash transactions, open or update accounts, originate and close consumer or small business loans.
- Customer Relationship Building: Establish, expand, and maintain a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
- Branch Support: Be responsible for processing cash transactions and other customer service duties within the branch.
- Education: High School diploma or equivalent and 1+ years experience in sales, teller, new accounts or loan processing or other directly related experience.
- Skills: Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills. Solid mathematical, problem-solving and negotiation skills. Solid interpersonal & relationship building skills. Strong attention to detail and time management. Proficient in basic computer skills.
- Competitive Compensation: Competitive compensation + mileage compensation for travel.
- Benefits Package: Medical, Dental and Vision Insurance - START DAY ONE. Life and Disability Insurance, Paid Parental Leave and Adoption Assistance. Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts. Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays. 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience. Mental health benefits including coaching and therapy sessions. Tuition Reimbursement for qualifying employees. Employee Ambassador preferred banking products.
BankTalent HQ is a leading financial institution that values its employees' dedication, experience, and talents. We strive to be the best place to work and make a positive impact in the community.
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