Front Desk Representative

1 week ago


Hendersonville, Tennessee, United States RELIVE Health Hendersonville Full time
Job Summary

The Front Desk Associate serves as the face of RELIVE, upholding high standards of professionalism and discretion at all times. This role requires effective communication with patients, extensive knowledge of products and services, and the ability to onboard and check out patients seamlessly.

Key Responsibilities
  • Welcome patients and visitors, either in person or over the phone, and address their inquiries.
  • Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments efficiently.
  • Ensure patient appointments run smoothly by notifying providers of arrivals and reviewing service delivery.
  • Provide comfort and support to patients, anticipating their anxieties and answering their questions.
  • Maintain patient records by filing and retrieving information as needed.
  • Update patient accounts by collecting and recording personal and financial information.
  • Process and fulfill prescriptions, update financial information, and record patient charges.
  • Manage business office inventory and equipment by monitoring stock levels, ordering supplies, and scheduling equipment maintenance.
  • Protect patient confidentiality by adhering to HIPAA regulations and maintaining discretion.
  • Maintain operations by following policies and procedures, and reporting necessary changes.
  • Collaborate with admin and medical team members to provide seamless service.
  • Utilize online booking systems effectively.
Requirements
  • High school diploma or equivalent
  • Previous experience in customer-facing roles
  • Medical setting experience preferred


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