Service Desk Associate
3 weeks ago
The Service Desk Associate is a key member of our team, responsible for providing exceptional customer service and ensuring a positive experience for our members and guests. This role involves managing club access, answering questions, and handling member and guest complaints in a professional and courteous manner.
Key Responsibilities- Greet and bid farewell to members and guests
- Monitor club access and maintain accurate records
- Answer phone calls and provide information to prospects
- Sell memberships and process new member sign-ups
- Operate the Point-of-Sale system and collect balances on past due accounts
- Organize and maintain the customer service front desk
- Schedule appointments for fitness training sessions
- Complete the Club Walk-Around and maintain checklists
- Provide guidance and support to new employees
- Perform beginning and end-of-shift procedures
- Conduct club housekeeping, including cleaning equipment, floors, and facilities
- High school diploma or equivalent preferred
- Previous customer service and sales experience a plus
- Basic computer literacy required
- Ability to work well independently and as part of a team
- Positive attitude and willingness to help others
- Ability to maintain composure in difficult situations
At Planet Fitness, we're committed to creating a welcoming and inclusive environment for all our members and guests. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to making a positive impact in our communities.
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Service Desk Associate
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Help Desk Support Specialist
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Customer Service Representative I
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Tax Office Manager
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Food Associate
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Sales Associate
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Produce Associate
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Janitorial Associate
3 weeks ago
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Accounting Associate
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Cart Attendant Associate
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Production Associate
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