Asset Protection Lead

2 weeks ago

Novi, Michigan, United States Macy's Full time
Job Description

About Us:

Macy's is a leading American department store chain with a rich history spanning over 160 years. We are committed to providing our customers with an exceptional shopping experience, offering a wide range of fashion, value, and celebration options. Our company values community involvement and strives to make a positive impact on the communities we serve.

Job Overview:

The Asset Protection Captain plays a critical role in protecting Macy's assets and ensuring a safe shopping environment for our customers. This position requires a strong leader who can train, educate, and supervise staff in detecting and preventing theft of company property. The successful candidate will also be responsible for developing and implementing programs to prevent theft amongst customers and employees.

Key Responsibilities:

  • Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property.
  • Develop, implement, and communicate programs to prevent theft amongst customers and employees.
  • Participate in initial orientation and on-going training including the computer, surveillance, and alarm systems.
  • Respond to customer and associate incidents to facilitate first aid and minimize company liability.
  • Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
  • Investigate criminal violations against the person or property of any customer or associate that is committed on company premises.
  • Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager.
  • Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
  • Successfully complete all security training requirements and maintain personal certifications as required by law.
  • Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection.
  • Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases.
  • Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned.
  • Works on special assignments, investigations, and surveillance as directed by Store AP/LP Manager.
  • Responds to alarm conditions at assigned store.
  • Perform other duties as needed.
  • Regular, dependable attendance and punctuality

Requirements:

  • High School Diploma or equivalent required
  • 1-2 years related experience
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

  • Position requires prolonged periods of standing/walking around store or department
  • May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
  • Must be able to apprehend shoplifters
  • Ability to sustain long periods of time enclosed in surveillance areas.
  • Frequently lift/move up to 30lbs

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