Customer Service Representative

2 days ago


Maple Plain, Minnesota, United States Proto Labs Full time
Customer Service Representative

At Protolabs, we're committed to building a diverse team that feels valued in the workplace. If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries via phone and email
  • Verify customer purchase orders and reconcile payments
  • Serve as a liaison between departments to ensure customer issues are communicated and escalated appropriately
  • Maintain customer database accuracy and process incoming customer inquiries
  • Handle customer correspondence and work with customers to resolve questions and concerns
Requirements:
  • High School Diploma or equivalent
  • 1-2 years of related customer service experience
  • Attention to detail and customer-focused mindset
  • Decision-making and judgment skills
  • Proficient in Microsoft products and able to type 40 wpm
What We Offer:
  • Competitive salary and annual bonus opportunity
  • Amazing benefits, including health insurance, flexible spending accounts, and 401k with company match
  • Employee stock purchase program and matching grants through Protolabs foundation
  • 3 weeks of PTO, plus holiday pay and volunteer hours

Proto Labs maintains ITAR-compliant operations in all of our United States-based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents, or foreign nationals granted refugee or asylee status.

Physical Demands: While performing the essential duties of this job, the employee is regularly required to sit, use a computer, and talk. The employee is occasionally required to stand, walk, and lift up to 25 pounds.



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