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Service Excellence Representative

2 months ago

Maple Grove, Minnesota, United States Genuine Parts Company Full time

Are you dedicated to enhancing customer satisfaction and creating memorable experiences? If you thrive on delivering exceptional service and managing customer expectations, we invite you to consider the role of Customer Service Specialist within our Genuine Parts Company team.

About Genuine Parts Company:

We specialize in managing supply chain operations to provide significant value and efficiency to our clients. Our Integrated Business Solutions program collaborates with organizations that require on-site support to operate their parts departments effectively. We partner with diverse sectors, including aviation maintenance, government vehicle services, utility providers, construction firms, and automotive dealerships, ensuring optimal parts management and outstanding customer service.

This position may be ideal for you if you:

  • Have a passion for inventory oversight and a commitment to delivering world-class customer service.
  • Enjoy being the primary resource for unique parts requirements.
  • Are enthusiastic about enhancing the customer experience and finding ways to brighten someone's day.
  • Are willing to travel frequently to various client locations as needed.

Your responsibilities will include:

  • Collaborating with the Store Manager to ensure all operational reconciliations are performed according to established guidelines.
  • Responding promptly to inquiries regarding purchases and services.
  • Building relationships with remote site managers and technicians, serving as the main contact to address their needs and expectations.
  • Conducting regular inventories of remote consigned stock in partnership with site staff.
  • Visiting client sites regularly to enforce best practices and ensure superior service delivery.
  • Establishing vendor programs to support remote locations.
  • Managing inventory adjustments for remote consigned stock.
  • Ensuring all parts are accurately barcoded and location-coded.
  • Coordinating returns from remote sites to the main facility.
  • Understanding and adhering to contract requirements to meet customer expectations.
  • Collaborating with management to develop strategies that enhance the value of our service offerings.
  • Maintaining compliance with company policies and procedures.
  • Completing all required training to enhance operational effectiveness.
  • Ensuring the proper maintenance of company facilities and assets.
  • Providing adequate training for site staff to foster a capable workforce.

What you will need:

  • A strong commitment to customer care and relationship management.
  • A high school diploma or equivalent is required; technical or college education is a plus.
  • ASE certification within a year of employment.
  • Proven leadership skills to cultivate a high-performing team focused on customer satisfaction.
  • Ability to manage multiple team members effectively.
  • Strong communication and organizational skills with meticulous attention to detail.
  • Experience in the automotive aftermarket industry is preferred.
  • Proficiency in Microsoft Office and familiarity with parts research and sourcing.
  • A valid driver's license and the ability to travel extensively.

What we offer:

  • A supportive team environment and a reputable brand.
  • Comprehensive health benefits and a 401K plan.
  • A stable company culture that promotes internal advancement.
  • Opportunities for training and professional development.

If this role aligns with your skills and aspirations, we encourage you to explore the possibilities with us.