Restaurant Operations Manager
2 weeks ago
At Great Wolf Resorts, the Restaurant Supervisor plays a critical role in delivering exceptional hospitality and ensuring seamless restaurant operations. This key position is responsible for overseeing restaurant staff, scheduling employees, and providing administrative support to ensure efficient front-of-house operations.
Key Responsibilities:- Coordinate restaurant staff to ensure efficient operations and meet set standards.
- Provide administrative support for front-of-house operations, including scheduling, payroll, reservations, inventory, and personnel-related matters.
- Interact with guests and pack members, providing feedback to staff to ensure quality service and resolving guest concerns.
- Assist with restaurant operations, including Point of Sale transactions, expediting, re-stocking, quality control, and staff breaks and performance.
- Ensure restaurants are sanitized, cleaned, stocked, and set up correctly for opening and maintained throughout the shift.
- Communicate with fellow Supervisors to ensure successful restaurant operations.
- Identify and report Out of Order equipment to management for repair.
- Support management in staff performance-related matters, including employee reviews, corrective action, investigations, and conflict resolution.
- Assist with coordinating and executing birthday parties.
- Adhere to sanitation, safety, and alcohol beverage control policies to protect the establishment and patrons.
- Some High School education or equivalent.
- 1+ year of experience in a food service team lead capacity or leadership role.
- 1+ year of experience utilizing Point-of-Sale (POS) technology.
- Basic mathematical skills for cash handling.
- Flexibility with scheduling, including nights, weekends, and holidays as needed.
- Successful completion of a criminal background check and drug screen.
- Prior experience with Micros POS.
- Serve-Safe and/or TIPS certification.
- Proven teamwork and a professional image.
- Enthusiastic and positive energy.
- Able to lift up to 30 lbs.
- Able to bend, stretch, and twist.
- Able to stand for long periods.
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