Retail Leadership Position
6 days ago
We are seeking a highly motivated and experienced leader to join our team as a Retail Leadership Position at Food Lion. As a Customer Service Leader, you will play a critical role in ensuring our customers receive exceptional service and have a positive experience in our stores. This is a full-time position that requires strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.
About the Role:
The ideal candidate will be responsible for leading a team of customer service representatives, providing coaching and guidance to ensure they meet or exceed performance expectations. You will also work closely with store management to develop and implement strategies to improve customer satisfaction and loyalty.
Key Responsibilities:
• Lead and manage a team of customer service representatives to deliver exceptional customer experiences
• Develop and implement strategies to improve customer satisfaction and loyalty
• Collaborate with store management to achieve business objectives
• Provide coaching and guidance to team members to ensure they meet or exceed performance expectations
• Analyze data to identify trends and areas for improvement
What We Offer:
Food Lion offers a competitive salary range of $58,000 - $68,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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