Retail Store Operations Lead

4 days ago


Greensboro, United States Food Lion Full time
The FT Assistant Manager Customer Service role plays a vital part in ensuring that Food Lion remains the retailer of choice for customers across the Southeastern and Mid-Atlantic regions. With an estimated $57,000 - $68,000 annual salary, this position offers a unique blend of challenge and reward for those who thrive in fast-paced retail environments. In this capacity, you will oversee the daily operations of our stores, hire and develop talented teams, and drive initiatives that boost sales, improve customer satisfaction, and foster a positive company culture. Some of the key responsibilities include:

Main Accountabilities
• Spearheading the planning and execution of front-end operations, including service centers, self-checkout, and food-to-go services.
• Supervising and developing direct reports, ensuring their skills and knowledge align with business objectives and best practices.
• Managing store finances, budgeting resources, controlling expenses, and maximizing profitability.
• Developing and implementing effective strategies to address customer concerns, enhance their shopping experiences, and increase customer loyalty.
• Ensuring compliance with local, state, and federal regulations, maintaining security standards, and upholding high-quality operational standards.

Key Qualifications
• Holding a high school diploma or equivalent, preferably a bachelor's degree in business or a related field.
• Possessing significant leadership experience within retail operations, preferably in a management role, along with a proven track record of achievements.
• Demonstrating excellent communication, interpersonal, organizational, and problem-solving skills, as well as the ability to multitask and adapt to changing priorities.
• Having a solid grasp of retail systems, technology, and analytics tools, along with the ability to utilize them to inform business decisions and drive results.

Benefits
As an FT Assistant Manager Customer Service, you will enjoy a comprehensive compensation package that includes medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional development and growth.

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