Head of Customer Relations

1 week ago


Lockport, New York, United States DHL Germany Full time
Job Overview

As a key member of the DHL Germany team, the Director of Business Customer Development will be responsible for driving profitability and expansion through high-level customer relationships.

Key Responsibilities
  • Revenue Growth: Manage and maintain existing customer relationships to drive revenue growth and expansion.
  • New Business Development: Identify and cultivate new business prospects beyond the current client base, leveraging industry connections and market trends.
  • Profit Target Achievement: Ensure company profit targets are achieved through effective revenue management and strategic business planning.
Key Performance Indicators
  • Revenue and Gross Profit: Drive revenue and gross profit growth through strategic business development and customer relationship management.
  • Customer Satisfaction: Emphasize customer satisfaction through personalized value propositions and exceptional customer service.
  • Pipeline Goals: Meet pipeline goals, including revenue in the pipeline, growth targets, and business closure rates.
Required Qualifications
  • Education: Bachelor's Degree (mandatory), MBA (preferred).
  • Experience: Over 10 years of experience in Supply Chain (preferred), over 5 years of sales/consulting experience (preferred).
Company Benefits

DHL Germany offers a collaborative and supportive work environment, emphasizing teamwork, professional growth, training, and ongoing advancement. We provide competitive compensation, comprehensive insurance coverage, 401K options, paid time off, and holidays.



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