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Head of Implementations and Project Oversight
2 months ago
Salary: Competitive
About Vantage Point Logistics (VPL)
At VPL, we specialize in enhancing visibility and resilience within clinical supply chains. Our innovative approach to procurement and fulfillment processes not only boosts profitability but also fosters a new supplier dynamic that benefits our clients through reduced costs, improved insights, and heightened transparency and efficiency. Our proprietary Smart Supply Chain Platform stands out in the industry, automating both inbound and outbound logistics, providing real-time visibility into critical shipments, and uncovering cost-saving opportunities across the healthcare spectrum, including Integrated Delivery Networks (IDNs), critical access facilities, outpatient services, and pharmacies. With a robust network of over 700 hospitals and more than 10,000 suppliers, we proudly maintain a 97% customer retention rate, demonstrating our commitment to delivering exceptional value and experiences for patients and providers alike.
Key Responsibilities
As the Head of Implementations and Project Oversight, you will play a pivotal role in shaping the future of our implementation team. Reporting directly to the Vice President of Operations, you will ensure seamless operations and a superior onboarding experience for our clients.
Strategic Leadership
- Vision Development: Formulate and implement a strategic vision to enhance the customer onboarding experience for our freight management and specialty pharmacy clients.
- Goal Alignment: Establish clear objectives for your team that align with the overarching vision, motivating them to achieve these goals effectively.
Team Leadership
- Implementation Team Oversight: Lead a dedicated team responsible for deploying VPL's SaaS solutions, including integrations with various third-party services.
- Training Initiatives: Direct training programs for clients, ensuring high satisfaction levels with VPL's educational offerings.
Process Optimization
- Strategy Formulation: Design and execute strategies to guarantee an outstanding implementation and onboarding experience for VPL clients.
- Performance Metrics: Establish key performance indicators (KPIs) to assess and report on the effectiveness of implementation processes to the executive team.
- Continuous Development: Stay informed about VPL solution updates, participating in briefings and adjusting implementation processes accordingly.
Project Management
- Direct Oversight: Personally manage significant customer implementations and strategic internal initiatives, ensuring timely and efficient outcomes.
- Analytical Assessments: Conduct needs assessments, performance evaluations, capacity planning, and cost-benefit analyses to support company objectives.
Stakeholder Collaboration
- Main Liaison: Serve as the primary point of contact for your team with both internal and external stakeholders.
- Status Reporting: Provide regular updates to key stakeholders, keeping them informed of the progress across implementations and internal projects.
Qualifications
- Experience: Minimum of 8 years in driving implementations, with at least 3 years in a leadership role within a SaaS environment.
- Skills: Proven project management capabilities, with a focus on mentoring teams in effective project execution and implementation processes.
- Interpersonal Skills: Strong verbal and written communication abilities, coupled with a collaborative approach to working with diverse stakeholders.
Personality Traits:
- A confident, outgoing demeanor with a knack for building positive relationships.
- A proactive problem-solver with a commitment to innovation and results.