Senior Manager of Quality Assurance

2 days ago


Wilmington, Delaware, United States MKS Instruments Full time
About the Role

MKS Instruments is seeking a Senior Manager of Quality to lead our Plasma & Reactive Gas business unit in developing and implementing quality strategies that ensure operational performance while complying with all relevant standards.

Key Responsibilities
  • Provide leadership to the organization to drive a proactive approach leading to improvements in design, manufacturing, suppliers, and customers.
  • Lead monthly management reviews for the Plasma and Reactive Gas business units and drive continuous improvement on top issues impacting performance.
  • Facilitate improvement in new product development, continuous improvement activities, quality initiatives, customer interface, and manufacturing processes to ensure quality and reliability requirements are well defined, understood, incorporated, and met.
  • Analyze customer returns and failure rates data in depth and provide trending analysis.
  • Update Quality Metrics and review repair data for accuracy, determine root cause, and CAPA with a focus on systemic improvements.
  • Collaborate with Operations and Engineering to determine root cause of both field and in-process failures.
  • Utilize problem-solving tools such as 8-Ds, 5 whys, and Fishbones to facilitate problem-solving activities.
  • Enhance the organization through the use and implementation of various tools such as quality plans, process flows, FMEA, and DOE.
  • Drive and promote a culture of quality within the organization.
  • Own quality management system, manage the Internal Quality System Audit Program, and conduct Quality System Management Reviews.
  • Provide internal and external customer service.
Requirements
  • In-depth understanding of complex process manufacturing.
  • Bachelor's degree in engineering, physics, or other technical or scientific degree (MS preferred).
  • 10+ years of experience with a technical background (ex. R&D, materials science, new product development, etc.).
  • 10+ years of quality experience with effective and thorough knowledge of quality improvement tools such as design quality tools, statistical decision-making methods, problem-solving tools, and ability to use statistical analysis tools.
  • Strong knowledge in assessing the maturity of quality management systems and deep familiarity with ISO.
  • ISO 17025 and ISO 14001 experience are preferred.
  • Analytical and technical ability (a problem solver).
Preferred Skills
  • Experience with product and component reliability.
  • Excellent verbal and written communication skills for interaction with customers and management.
  • A change agent approach with strong functional team building abilities.
  • Experience working with large OEM organizations, particularly in the semiconductor industry and advanced markets, is a strong plus.
About MKS Instruments

MKS Instruments is an equal opportunity employer, including disability, veteran status, and all categories protected by law. We are committed to working with and providing reasonable accommodations to qualified individuals with disabilities.



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