Client Success Strategist
3 weeks ago
At Advantage Sales and Marketing, LLC, we're seeking a skilled Client Success Strategist to drive client success. As a Client Success Strategist, you will play a pivotal role in directing client annual review processes. Your primary responsibilities will include working closely with Key Account Managers to manage client business planning, forecasting, annual reviews, and joint business planning.
You will leverage insights to develop category review presentations and promotional planning. In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms.
As a Client Success Strategist, you will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant Key Account Managers to resolve, using insights and data to recommend improvements.
You will suggest strategic actions and guide client promo planning activities.
Key Responsibilities:
* Direct client annual review processes
* Manage client business planning, forecasting, annual reviews, and joint business planning
* Develop category review presentations and promotional planning
* Actively manage and develop strategic annual plans for clients
* Lead issue resolution activities with client systems
* Identify overspend and/or spending shortfalls
* Work with Key Account Managers to resolve issues
Requirements:
* Expertise within client systems and platforms
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
If you're a motivated and results-driven professional looking for a challenging role, we encourage you to apply.
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