Room Cleaning Specialist

1 week ago


Gallup, New Mexico, United States Total Management Systems Full time
Job Overview

The Hilton Garden Inn Gallup is seeking a dedicated Room Cleaning Specialist. If you take pride in maintaining organized and pristine environments, enjoy interacting with guests, and possess a strong commitment to hospitality, we invite you to consider this opportunity. Operated by Total Management Systems, we offer various growth opportunities throughout New Mexico. Our company culture, "We've Got Your Back," emphasizes support and development from within. Employees benefit from healthcare, dental and vision insurance, a 401(k) plan with matching contributions, paid time off, and hotel discounts.

The Room Cleaning Specialist is responsible for upholding the highest standards of cleanliness and sanitation in assigned guest accommodations. Reporting to the Housekeeping Supervisor and/or Executive Housekeeper, this role involves ensuring that rooms and suites are maintained to meet required cleanliness standards. Additionally, the specialist will identify and report maintenance issues to ensure compliance with safety and health regulations.

KEY RESPONSIBILITIES:

  • Inspect housekeeping cart for necessary supplies and restock as required.
  • Warmly greet guests upon arrival with a friendly acknowledgment.
  • Remove used linens and towels, as well as any amenities from the room.
  • Thoroughly clean assigned rooms and suites, which includes making beds, sanitizing bathrooms, dusting surfaces, vacuuming floors, and washing windows and tracks. Mark rooms as clean and ready for guests.
  • Report any maintenance issues to ensure rooms meet hotel standards.
  • Restock linens and guest amenities as needed.
  • Clean balconies when applicable.
  • Address special requests from guests, such as providing additional amenities or services.
  • Follow verbal instructions accurately.
  • Possess a comprehensive understanding of cleaning techniques and products.
  • Always represent the hotel positively; maintain a friendly demeanor.


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