Service Supervisor

5 days ago


Norcross, Georgia, United States D.H. Pace Company, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Commercial Door Service Supervisor to join our team at D.H. Pace Company, Inc. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our commercial door service department.

Key Responsibilities
  • Department Leadership: Supervise and manage the commercial door service department, ensuring that all operations are running smoothly and efficiently.
  • Scheduling and Planning: Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
  • Workforce Management: Review workload and manpower to meet customer commitments in a cost-effective manner.
  • Project Management: Ensure that projects are completed timely, below budget, and to the satisfaction of the customer.
  • Performance Management: Review monthly financial/operational reports and work with front-line managers to develop action plans to improve individual performance.
  • Training and Development: Assist with hiring, training, and developing new employees.
Requirements
  • Education and Experience: Bachelor's degree, highly preferred, and a minimum of three (3) years of experience managing personnel; an equivalent combination of education and experience can be considered.
  • Customer Service: Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations.
  • Technical Skills: Possess an ability for technical applications and mechanical systems.
  • Driver's License: Must possess a valid driver's license and good driving record.
About Us

D.H. Pace Company, Inc. is a leading distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We have 50+ US offices in 24 states with 2022 company-wide sales exceeding $900 million.

Benefits
  • Medical, Dental, and Vision Options: Available on the 1st day of the month following your start date.
  • Paid Time Off Plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year.
  • Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
  • Floating Holidays: Up to 2 floating holidays per year.
  • Competitive Compensation: Including annual performance evaluations.
  • 401(k) Retirement Plan: Including an employer match.
  • Company Paid Benefits: Life insurance, short-term disability, and long-term disability.

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