Experienced Service Advisor

4 days ago

New York, New York, United States Koeppel Subaru Full time
Job Description

Koeppel Subaru is a dynamic and customer-focused organization that values the growth and development of its employees. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Oversee service orders and the flow of the Drive Lane to ensure prompt, courteous, and effective service to customers.
  • Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression.
  • Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain the Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee the administration of warranty claims as well as training and supervising of the service department.
  • Reinforce company policies and adhere to company standards.
  • Encourage compliance with applicable laws and regulations.
  • Maintain good working relationships with factory(s) and foster positive employee relations.
Requirements
  • Must have CDK experience.
  • Must have a proven record as an Automotive Service Advisor.
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver's license.

Koeppel Subaru is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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