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Service Advisor

1 month ago

New York, New York, United States Open Road Auto Group Full time
Service Advisor

Join Open Road Auto Group, a leading automotive retailer in the New York/New Jersey metropolitan area, as a Service Advisor. As a key member of our team, you will play a critical role in delivering exceptional customer service and ensuring the satisfaction of our clients.

Key Responsibilities:
  • Inspect vehicles and identify service needs, recording them on repair orders.
  • Interact with customers to determine immediate service needs and provide excellent customer service experience.
  • Serve as a liaison between technicians and customers, ensuring seamless communication and resolution of issues.
  • Use a consultative approach to educate customers on services and products, promoting the sales of services, parts, and accessories.
  • Administer new and used vehicle warranty repairs, ensuring compliance with warranty specifications.
  • Perform vehicle inspections to ensure requested services are completed correctly.
  • Build and maintain knowledge of products and services through on-the-job training and educational programs.
Requirements:
  • Excellent communication skills and ability to work effectively as a team player.
  • Ability to minimize and redirect customer frustrations, ensuring a positive experience.
  • Technical knowledge, experience, or trainability on product lines.
  • Outgoing and patient personality with good client relations skills.
  • Professional appearance and excellent communication capability.
  • Strong organizational skills and ability to supply CSI Reports and Productivity Reports.
What We Offer:
  • Total Compensation Rewards Program, including base pay, bonuses, and benefits.
  • Wellness coverage, optional benefits, income protection, 401(k), and purchase programs.
  • Leadership training programs, vehicle purchase discounts, and wellness initiatives.
  • Volunteer time and opportunities for professional growth and development.

At Open Road Auto Group, we prioritize our employees' success and well-being, recognizing that they drive our culture and success. Join our team and become a part of a world-class workforce committed to delivering exceptional customer service and satisfaction.