Service Support Professional

3 days ago


Redmond, Washington, United States Pearce Heating & AC, Inc. Full time
Pearce Heating & A/C, Inc. is looking for a skilled Customer Service Specialist to support their team. In this role, you will provide top-notch customer service, address customer inquiries, and ensure smooth communication between customers and field staff.

About the Position:
The Customer Service Specialist will be the main point of contact for customers, responding to phone calls, gathering customer information, booking appointments, and resolving customer concerns. To succeed in this role, you should have strong communication skills, be able to multitask in a fast-paced environment, and have a proven track record of delivering excellent customer service.

Key Responsibilities:
  • Deliver exceptional customer service via phone, email, or other communication channels
  • Address customer complaints and resolve issues promptly and professionally
  • Collaborate with field staff to ensure seamless communication and effective scheduling
  • Maintain accurate records of customer interactions to identify trends and areas for improvement

Qualifications:
  • High school diploma or GED required; associate degree preferred
  • Proven customer service skills and ability to communicate effectively
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail

Estimated Annual Salary Range:$46,000-$49,500 (dependent on experience)
Perks:Health, dental, and vision insurance with company contribution; 401(k) plan with employer match; paid time off and sick leave; tuition reimbursement program.

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