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Certified Clinical Support Specialist
2 months ago
Summary: As a vital member of Fetter Health Care Network's patient-centered medical home care team, the Certified Medical Assistant plays a crucial role in delivering clinical assistance while collaborating with healthcare professionals to address patient care requirements.
Key Responsibilities:
- Greet patients warmly, whether in person or via phone, and manage inquiries effectively.
- Prepare patients for their healthcare appointments by guiding them to examination rooms, providing necessary garments, and ensuring they are positioned correctly for assessments.
- Confirm patient details through interviews, reviewing medical histories, recording vital signs, and clarifying the purpose of visits.
- Assist healthcare providers during examinations, prepare laboratory samples, conduct basic tests on-site, and manage medical supplies.
- Educate patients on medication and dietary guidelines, addressing any questions they may have.
- Document patient examinations, treatments, and test outcomes accurately.
- Facilitate revenue generation by recording billing details for services rendered and managing insurance documentation.
- Maintain inventory levels by monitoring supplies and placing orders as necessary.
- Ensure the functionality of medical equipment by adhering to operational guidelines and performing routine maintenance.
- Uphold a safe and healthy work environment by following established standards and regulations.
- Conduct daily temperature checks for medical storage units and perform sterilization of instruments as per schedule.
- Prepare examination rooms to ensure they are adequately stocked and ready for patient visits.
- Assist in the management of provider schedules and coordinate referrals, tracking laboratory and radiology results.
- Support healthcare providers during minor surgical procedures and administer immunizations as directed.
- Perform additional duties as assigned by supervisors that align with the role and comply with organizational policies.
Qualifications:
- Proficiency in computer applications, including Microsoft Word, Outlook, and Excel.
- Strong understanding of office procedures and excellent customer service skills.
- Familiarity with medical terminology and a commitment to effective communication.
- Ability to work independently and demonstrate problem-solving capabilities.
- Dependable with a flexible work schedule and a professional demeanor.
- Preferred: Bilingual in Spanish.
Education and Experience:
- High School diploma or equivalent.
- Current certification as a CMA or RMA is required.
- CPR certification is mandatory.
- 1-3 years of experience in a medical office or healthcare environment is preferred.
