Customer Service Representative

4 days ago


Tucker, Georgia, United States Gainwell Technologies Full time

**Job Summary**

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Gainwell Technologies. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues in a timely and professional manner, and ensuring that our customers receive the highest level of support.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Research and resolve customer complaints and concerns
  • Process and distribute incoming and outgoing mail for multiple clients
  • Perform data entry and match documents to appropriate accounts
  • Interface with team personnel, management, and customers to resolve customer service issues
  • Review client reports to ensure data integrity and prepare reports for management
  • Monitor daily transactions to ensure policy and procedures are in accordance with service level agreements

Requirements:

  • High school diploma or G.E.D.
  • Four or more years of customer service or other telephone experience
  • Experience working with organizational functions and personnel
  • Experience working with fax machines, computer software, and telephone technology
  • Experience working with and skilled in the use of help desk software
  • Business and analytical problem-solving skills
  • Communication skills
  • Ability to work independently
  • Ability to follow oral and written directions

Work Environment:

Office environment

May require shift work



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