Customer Service Order Entry Coordinator
3 days ago
At ONICON, we are dedicated to delivering exceptional customer service and quality engineered flow and energy measurement instruments for hydronic heating and cooling systems. As a leading HVAC flow and energy measurement technology manufacturer for over 30 years, our employees are essential to our continued success.
The ideal candidate will possess strong phone skills and the ability to handle diverse customer inquiries, process orders efficiently, and maintain detailed records in our ERP system. This role demands high attention to detail, excellent multitasking & organizational abilities, and the capacity to thrive in a fast-paced environment.
We offer a competitive salary of $45,000 per year, based on industry standards and requirements. If you are a proactive problem-solver with a passion for customer satisfaction and a talent for managing complex tasks, we encourage you to apply for this rewarding role.
Key Responsibilities:
- Handle inbound and outbound customer calls with professionalism and efficiency
- Enter customer orders into ERP system and communicate order confirmation to customers
- Process customer demands and ensures accurate order fulfillment
- Generate invoices and credit memos for customer orders
- Produce domestic and international shipping documents
- Liaise with sales representatives, territory managers, service personnel, inside sales engineers, and production departments
- Create and maintain customer records with accurate account information
- Develop fundamental knowledge of products to ensure customers receive the right solutions for their applications
- Provide updates on inventory levels, order status, tracking, service contracts, and repair orders
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