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eDiscovery Application Specialist
2 months ago
Position Summary:
We are looking for a proficient Application Engineer to deliver expert assistance for eDiscovery software solutions. This position requires adept problem-solving abilities, SQL script creation, thorough documentation, and the guidance of junior personnel. The ideal candidate will possess extensive knowledge of IT frameworks, especially within eDiscovery settings, hold certifications in pertinent eDiscovery tools, and have a robust history in application diagnostics and SQL scripting. This role is hands-on and necessitates an individual who can swiftly learn and adapt to emerging technologies. Adherence to best practices during planning and daily operations is expected. The Application Engineer will report to the Operations Manager and will be an integral part of the Operations team.
Key Responsibilities:
- Expert Support: Deliver escalated assistance for eDiscovery tools such as Relativity and Brainspace. Tackle intricate technical challenges in partnership with Systems, Storage, and Network Engineers.
- System Oversight: Improve the security, dependability, and efficiency of applications through regular updates, vulnerability management, and ensuring system availability. Conduct upgrades and maintenance tasks during designated maintenance periods following a structured change management protocol.
- Technology Management: Oversee and manage technology platforms including SQL, RabbitMQ, and Elastic, focusing on configuration, installation, and patching.
- SQL Development: Design and execute SQL scripts for generating reports and manipulating data within eDiscovery databases.
- Ticket Management: Address ticket escalations, resolve issues, keep tickets updated with status, follow ticket hand-off protocols, and escalate to senior team members when necessary.
- Documentation: Develop and maintain detailed documentation such as FAQs, Knowledge Base entries, troubleshooting manuals, and Standard Operating Procedures (SOPs).
- Training & Development: Mentor junior staff and provide training to enhance their competencies in managing complex issues.
- Adaptability: Adjust to various assigned tasks in dynamic technology environments.
- Alerts and On-Call Duties: Respond to critical alerts during business hours and after hours as per the established on-call rotation schedule.
Minimum Qualifications:
- Certifications: Relativity Certified Administrator (RCA) or equivalent experience.
- Education: Bachelor’s degree in Information Technology or a related field.
- Experience: At least 5 years in IT or eDiscovery.
Technical Proficiencies:
- Expertise in SQL, with strong capabilities in crafting dynamic queries using T-SQL.
- Solid understanding of PowerShell scripting.
- Experience in profiling and monitoring network, disk, SQL Server, and other infrastructure components.
Preferred Qualifications:
- Certifications: Relativity Infrastructure Specialist (RIS) certification or equivalent experience.
- Application Knowledge: Experience in troubleshooting and maintaining Brainspace, Reveal, Nuix, LAW, or other eDiscovery platforms.
- System Diagnostics: Proficiency in OS-level troubleshooting with Windows Server or Linux. Familiarity with AWS public cloud infrastructure.
- Scripting Skills: Proficiency in Python, Ansible, Terraform, or similar scripting and DevOps tools.
Job Requirements:
- Practical understanding of information technology concepts, protocols, industry best practices, and ITIL processes.
- Exceptional problem-solving skills with a strong attention to detail.
- Ability to work independently with minimal supervision.
- Capability to collaborate with teams across different time zones and regions.
- Willingness to occasionally work evenings or weekends for scheduled or emergency maintenance.
