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Operations Manager

1 month ago

Cerritos, California, United States Macerich Full time
Job Summary

Macerich is seeking a highly skilled Operations Manager to join our team. As a key member of our property operations team, you will be responsible for the cost-effective operation, care, preventative maintenance, and long-term preservation of our physical assets. You will enhance the value of our properties by managing and directing all assigned direct reports or vendor-based resources to provide a pleasant, attractive, and safe environment for customers and retailers.

Key Responsibilities
  • Supervise and manage all in-house and/or outsourced service providers in the routine performance of the Landlord's housekeeping and maintenance work.
  • Implement and administer all preventative maintenance programs, including all required log and records with service providers.
  • Oversee all physical assets to ensure that they are maintained to required standards in the most economically efficient manner.
  • Conduct regular inspections of all common area facilities/systems and report results to the Property Manager.
  • Review building operations and procedures and provide guidance on mechanical, and construction related issues to ensure corporate programs are being followed.
  • Manage all energy management systems to ensure daily optimal operational efficiency.
  • Assist the Property Manager with the development/creation of the annual operations expense forecast and related financial goals.
  • Manage the administration of approved budgets with a proactive approach to identify opportunities for improved performance and cost savings within center's operations.
  • Develop with the Property Manager all owner and capital expense forecasts. Help identify and update capital planning needs for the property.
  • Be fully responsible for the implementation and compliance of the EHS and safety program to include administration, management, and tracking all aspects of the program.
  • Manage all tenant and landlord buildout construction projects. Serve as the primary liaison, managing relationships between mall team, merchants, contractors, architects, inspectors and local agencies and officials.
Requirements
  • Minimum of 7 years combined experience in facility operations and commercial construction, preferably in retail real estate sector.
  • Be highly self-motivated, able to prioritize multiple tasks with ease; be attentive to detail and embrace a culture of cooperation and collaboration.
  • Basic knowledge of Microsoft Office, to include Word, Excel, PowerPoint, and Outlook.
  • Ability to learn quickly and be comfortable with internal software systems like Yardi and 24/7.
  • Must demonstrate/utilize professional performance in personnel management and motivation.
  • Must demonstrate/utilize professional skill level in communications, both written and oral.
  • Must possess a thorough knowledge of property operations, construction, and development related areas.
  • Be a self-starter and require little motivation and supervision.
  • Must have a valid driver's license.
  • Ability to lift up to 20 lbs.
  • Ability to climb vertical ladders in excess of 20 feet.
  • Must be able to read blueprints.
What We Offer
  • Best-in-class benefits with affordable employee contribution levels.
  • Annual paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually.
  • Savings accounts for your future through 401K and Health Savings Accounts.
  • Participation in the Company stock program at a discount.
  • 24 paid volunteer hours annually and employer charitable match benefit.
  • A sense of belonging fostered by wellness, satisfaction, diversity, and inclusion.
About Macerich

Macerich is a leading retail real estate company that creates places where people come together. We are reinventing the retail experience by bringing together the best of shopping, dining, office, multifamily and experiences to meet the needs of the communities we serve. With 44 properties in some of the most vibrant, bustling cities across the country, Macerich is setting the bar for transforming retail real estate into our vision for Regional Town Centers for everyone.