Store Operations Manager
3 weeks ago
Job Summary
The Team Lead - Store Operations is responsible for assisting in the supervision and management of all day-to-day store operations while ensuring 100% compliance with established Company policies and procedures. This role provides leadership, guidance, and training to store staff under the direction of the Store Manager and Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations.
Key Responsibilities
- Ensure the safety and welfare of employees and customers.
- Create and maintain an excellent customer shopping experience by providing service training and leadership to staff members.
- Manage customer issues with a sense of urgency and to the satisfaction of our customers.
- Process all POS terminal transactions in accordance with policy and procedure, including sales, discounts, refunds, loyalty, and open/closing procedures.
- Conduct inventory control responsibilities, including adherence to policies and procedures for shipping and receiving, price management, singles, damaged merchandise, and physical inventory.
- Manage sales floor merchandising and visual presentation responsibilities, including adherence to company standards for merchandise placement, sales floor maintenance, and promotional event directions.
- Control payroll responsibilities, including adherence to policies and procedures for scheduling, payroll budget compliance, time and attendance, and training and development of direct reports.
- Contribute to loss prevention responsibilities, including adherence to policies and procedures for the protection and control of all Company assets.
Working Relationships
The Team Lead - Store Operations will work closely with customers, sales associates, store management, district/regional managers, and store operations and training personnel.
Requirements
- An approved background check.
- Effective verbal and written communication skills.
- Managerial and organizational skills.
About Rack Room Shoes
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law.
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