Director of Managed Services

3 weeks ago


Cerritos, California, United States Olea Kiosks Inc. Full time
Job Description

Olea Kiosks Inc. is a well-established and growing kiosk manufacturer with a 40+ year history as an industry leader. Our company is committed to fostering strong relationships with our customers, vendors, and employees.

We are seeking a seasoned professional to lead our Managed Services department. As Director of Managed Services, you will work closely with our senior management team to develop and implement processes and procedures that provide world-class technical support to our customers.

The ideal candidate will possess a strong background in service operations, technical skills, and leadership abilities. You will be responsible for:

  • Developing and implementing service policies and procedures.
  • Monitoring and evaluating the effectiveness of our technical support program.
  • Establishing and maintaining relationships with customers and partners.
  • Analyzing and reporting on service metrics and driving service innovation.
  • Collaborating with the Sales, Marketing, and Product Development teams.
  • Planning and managing departmental budgets and staff.

This is a full-time, on-site position at our headquarters. The ideal candidate will have a passion for delivering exceptional customer experiences and a proven track record of leading high-performing teams.

Requirements

To be considered for this role, you must possess:

  • A strong background in service operations and technical skills.
  • Leadership and management experience.
  • Excellent communication and problem-solving skills.
  • A customer-oriented mindset and a focus on quality and results.
  • Proficiency in service management tools and systems.

Olea Kiosks Inc. is an equal employment opportunity employer and is committed to providing a diverse and inclusive work environment. We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401k matching, and paid time off.



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