Global Support Coordinator

6 days ago


Columbus, Ohio, United States Schenker & Co AG Full time
Job Description:
We are seeking a highly skilled Global Support Coordinator to join our team at Schenker & Co AG. In this role, you will be responsible for providing exceptional customer service to vendors, manufacturers, global hub staff and customers.

Main Responsibilities:
* Provide top-notch customer support using system tools such as HP Open View, Web portal ASN upload, and Inview
* Create and manage service calls, change orders, and work orders with precision and attention to detail
* Assign tasks efficiently to the proper parties for handling
* Communicate status updates effectively via email communication
* Follow established work instructions outlining all hub processes

Requirements:
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. A strong understanding of system tools and procedures is also essential.

Salary: The estimated annual salary for this position is $60,000 - $80,000 depending on location and experience.

About Us:
Schenker & Co AG is a leading logistics company committed to delivering exceptional service to our clients. We offer a dynamic and supportive work environment, with opportunities for growth and development.

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