Product Support Specialist for Global Products

1 day ago


Columbus, Ohio, United States Johnson Controls Full time
About Us

Johnson Controls is a global leader in smart, healthy and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places and the planet.

Why Join Us?

We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Our company culture is empowering, where your voice and ideas will be heard. We offer:

  • A competitive salary of $125,000 per annum.
  • Paid vacation/holidays/sick time - 15 days of vacation first year.
  • Comprehensive benefits package including 401K, medical, dental, and vision care.
  • An encouraging and collaborative team environment.

What You Will Do

As a Sr Product Technical Support Regional Engineer, you will:

  • Provide day-to-day technical support for Global Products to Field Sales & Service organization on a global basis via site visit, phone, or email.
  • Create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and/or exceeds internal and external customer expectations.

Requirements

You will need:

  • A bachelor's degree in engineering or a related technical/scientific field.
  • At least 8 years of technical experience with a knowledge of HVACR products.
  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software, Salesforce and email.

Bulletin creation responsibilities

You will be accountable for creating and maintaining:

  • Technical service bulletins.
  • Service letters.
  • Updates to the Solutions Database.


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