Dental Office Support Specialist

3 days ago


Minneapolis, Minnesota, United States Heartland Dental and Supported Offices Full time
Job Overview

We are seeking a highly organized and detail-oriented Business Assistant to join our team at Foley Dental Office. As a Business Assistant, you will play a critical role in supporting the front office and ensuring the smooth operation of our dental practice.

Key Responsibilities

• Greet and welcome patients, creating a positive first impression of our team

• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies

• Utilize Dentrix for patient scheduling and records

• Schedule and confirm appointments for multiple providers in the office

• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage

• Post insurance and patient payments and process accounts receivables

• Review treatment plan fees and payment options with patients

• Partner with providers and team members to implement Heartland Dental systems to optimize office potential

What We Offer

• Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)

• Front-loaded education and training, providing opportunities to develop to your full potential

• A secure company with 20+ years of industry-leading experience, providing a stable career with unlimited growth potential

• Access to on-demand Daily Pay

About Foley Dental Office

Foley Dental Office, like each Heartland Dental supported office, is unique to the community and the patients they serve. We are an 11-person team that thrives on collaboration, communication, and community. We are located off Foley Blvd NW in Coon Rapids, MN, and we are a team-oriented and patient-focused office.

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment

• Excellent communication and organizational skills

• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting

• 1+ years of experience with insurance billing and accounts receivable

• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position

• Prolonged periods sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

• Availability to attend virtual training sessions (or in-person) periodically throughout the year

• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

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