Member Service Specialist

5 days ago


Hendersonville, Tennessee, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Service Specialist to join our team at Sam's Club. As a Member Service Specialist, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide member service by maintaining exit areas, reviewing member receipts, and acknowledging members
  • Assist members with purchasing decisions, locate merchandise, and resolve member issues and concerns
  • Maintain self-checkout area, process member purchases, and assist with payments, returns, refunds, and exchanges
  • Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity
  • Assist with training of Member Frontline Service associates on company processes and procedures
Requirements
  • Customer Service experience, preferably in a retail environment
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent communication and interpersonal skills
  • Ability to lift up to 25 pounds and stand for long periods
What We Offer

At Sam's Club, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits include:

  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
  • Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.



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