Service Center Support Specialist

4 weeks ago

Everett, Washington, United States Fedex Ground Full time
Job Title: Service Center Support PT

At FedEx Ground, we are seeking a highly motivated and detail-oriented Service Center Support PT to join our team. As a Service Center Support PT, you will play a critical role in ensuring the smooth operation of our service center, providing exceptional customer service, and supporting our team members.

Key Responsibilities:
  • Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Process and manage freight documentation, including verifying and completing required documentation and reports.
  • Perform administrative and clerical functions, including data entry, filing, and answering phones.
  • Assist with freight pick-up and delivery processes, including making appointments and coordinating with drivers.
  • Review and reconcile cash and checks collected, prepare deposits, and prepare COD check remittance to customers.
  • Comply with all applicable laws, regulations, and company policies and procedures.
Requirements:
  • High school diploma or equivalent required.
  • Two years of general office experience preferred.
  • One year of customer service experience preferred.
  • Previous transportation experience preferred.
  • Strong phone and interpersonal skills.
  • Ability to count and perform basic math.
  • Strong written and verbal communication skills.
  • Ability to comprehend FedEx service products and assist customers with their needs.
  • Ability to use general office equipment, including computers, fax machines, copiers, and scanners.
  • Typing and data entry skills.
  • PC experience with the ability to learn required computer systems and programs.
  • Demonstrated time management, organizational, and multi-tasking skills.
  • Ability to handle confidential information.
  • Ability to follow instructions and complete required training.
  • Ability to work independently and/or as a team member.
Working Conditions:
  • Office/dock environment.
  • Fast-paced; deadline-oriented.
  • Hours may vary due to operational needs.

We offer a competitive hourly rate of $20.07 - $23.50 per hour, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision plans, employee assistance program, personal/sick paid time, educational assistance program, 401(k) retirement savings plan, FedEx shipping discount, and vacation time.

At FedEx Ground, we are an equal opportunity employer and welcome applications from diverse candidates. If you have a disability and need assistance with the application process, please contact us at 800-888-8252 or ADAAssistance@freight.fedex.com.

Please note that we will not discharge or discriminate against any employee or applicant because they have inquired about, discussed, or disclosed compensation information.

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