IT Support Specialist

4 weeks ago


Everett, Washington, United States Intelligent Technical Solutions Full time
Job Title: IT Support Specialist

Intelligent Technical Solutions is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients.

Job Responsibilities:
  • Resolve technical issues with minimal assistance, including workstation operating system issues, printer issues, and standard business application issues.
  • Provide hands-on troubleshooting and system updates to ensure our clients receive the best possible technical assistance.
  • Collaborate with our team to maintain high standards of IT service and ensure seamless client support.
Job Qualifications:
  • Experience with Windows and Mac OS troubleshooting.
  • Minimum two years in Helpdesk support or a similar role.
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
  • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
  • Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Benefits:
  • Paid US Holiday.
  • Paid Time Off.
  • Comprehensive Health Plans.
  • Life and Accident Insurance.
  • Accident and Disability Coverage.
  • Company-paid training and certification.
  • Retirement Security.
  • Health & Wellness Program.
  • Salary Advancement.

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