Facilitated Telehealth Coordinator

2 weeks ago


Corpus Christi, Texas, United States Author Health Full time
Job Title: Facilitated Telehealth Coordinator

Author Health is seeking a highly organized and motivated individual to join our team as a Facilitated Telehealth Coordinator in the Healthcare industry.

About the Role:

This position offers an exciting opportunity to contribute to the advancement of healthcare technology and improve access to care for our patients.

Key Responsibilities:
  • Travel to patient homes or primary care offices to assist patients and/or caregivers with connecting to the telehealth visit.
  • Facilitate communication between providers and their patients, including assisting patients with the use of technology to conduct virtual visits with other providers on the team.
  • Assess the environment regarding safety concerns or potential hazards.
  • Communicate with the patient care team regarding any patient questions and needs, such as medications and Community-Based Organizations.
  • Coordinate telehealth services and ensure seamless delivery of care to patients in various settings: home, clinic, living communities (ALFs, etc.).
  • Provide education and support to patients and caregivers on how to use telehealth technology effectively.
  • Maintain accurate and up-to-date records of telehealth appointments and patient data.
  • Collaborate with IT and technical support teams to resolve any telehealth system issues.
  • Conduct training sessions to educate healthcare staff on telehealth best practices and workflows.
  • Collaborate with cross-functional teams to identify technology needs and opportunities for improvement.
  • Troubleshoot and resolve technology issues in a timely manner to minimize downtime.
Requirements:
  • Comfortable working with the senior population and those with behavioral health conditions.
  • Proven experience working in a healthcare setting or similar role.
  • Knowledge of telehealth technology and software.
  • Excellent organizational and time management skills.
  • Strong attention to detail and ability to multitask.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaborate effectively with team members.
  • Proactive and adaptable to change in a fast-paced environment.
  • Possession of a driver's license and car.
  • Preferred: Bilingual (Spanish-English).
  • Willingness to travel up to 100 miles round trip per day.
What We Offer:
  • Retirement savings plan (401k) with up to 3.5% company match.
  • Low-cost benefits package for employees and dependents (medical/dental/vision/STD/Life Insurance).
  • Paid vacation.
  • Paid sick leave.
  • 9 paid holidays throughout the year, plus 2 additional flex holidays.
  • Performance-based bonuses.
  • And more.
About Author Health:

Author Health is committed to a diverse and inclusive workplace. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their best work.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need assistance or a reasonable accommodation during the application process, please let us know.



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