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New Resident Liaison

2 months ago

Auburn, Maine, United States Clover Healthcare Full time
Job Overview

Company Overview:
Clover Healthcare is dedicated to enhancing the lives of our residents through our core values of Hospitality, Excellence, Appreciation, Respect, and Teamwork. We are seeking compassionate individuals who can embody these values in their daily interactions.

Position Summary:

The Move-In Coordinator plays a crucial role in achieving our occupancy objectives by efficiently managing the logistics of resident transitions, including move-ins, move-outs, and internal transfers. This position is responsible for ensuring that all new resident requirements are met and that apartments are rent-ready.

Key Responsibilities:
  • Guide new residents through all aspects of their transition to our community.
  • Coordinate with the Engineering and Housekeeping departments to ensure apartments are refurbished, cleaned, and inspected before new residents move in.
  • Communicate any special needs or requests from incoming residents to the relevant departments.
  • Assist the clinical team with necessary documentation to facilitate the admission process.
  • Support the marketing team by participating in tours, handling inquiries, hosting events, and engaging in community outreach as directed.
  • Contribute to report generation as required.
  • Document all interactions with prospective residents and their families in the CRM system.
  • Create resident records in the Point Click Care system.
  • Ensure that all managers conduct meet-and-greet sessions with new residents as part of the Welcome Home Program.
  • Participate in the Manager on Duty program.
  • Attend all mandatory training sessions, in-service programs, and staff meetings.
  • Promote a safe working environment by adhering to safety protocols and practices.
  • Perform additional duties as assigned.
Qualifications:

Education:
A high school diploma or equivalent; a one-year certificate from a college or technical school; or three to six months of related experience and/or training.

Language Proficiency:
Fluency in English is required to effectively communicate with supervisors, coworkers, residents, and other stakeholders.

Skills and Competencies:

  • Exceptional attention to detail.
  • Strong service orientation with a focus on hospitality.
  • Excellent organizational, time management, and communication skills, both verbal and written.

Technical Skills:
Proficient in CRM systems and competent in Microsoft Excel and Word.

Additional Information:

Clover Healthcare offers a comprehensive benefits package for eligible team members, including health, dental, and vision insurance, retirement plans, short-term and long-term disability coverage, and paid time off. All employees are required to provide proof of COVID-19 vaccination unless exempt for medical, religious, or personal reasons. Compliance with government regulations may apply.